You refund the buyer outside of eBay (using PayPal to send money, for instance) You issued a partial refund to the buyer; You or the buyer asked us to step in, and the case was closed with a refund to the buyer; If you qualify for a fee credit, the credit will be issued to your seller account. Now I pretty much have my hands tied and I have to pay up. I wish I was just scammed then with 0 refund because if eBay sided with him then I would've had at least a collectors edition box, 350 euro gone and zero stress after. Now I have to pay up 1000 euro + probably, I've had so many stress around this and I was scared to even leave my country.
Note that you can also set your eBay account to automatically combine shipping and include the new rate on invoices when a buyer completes a purchase. Here's how to do it. 1.