INCORPORATING BI INTO MICROSOFT DYNAMICS CRM KPIs through Business Scorecard • Typical user – Managers and Executives • Pros – Passes through the CRM security model – Large amount of information across several record types viewable on one screen – Real-time • Cons – Requires programming skills for new / modified reports
1 E-CRM (customer relationship management) DU CMSI, AES UNIV MONTP1 Professeur: MR WADI TAHIRI E-CRM (customer relationship management) Présenté par: M. GUEYE, M KEITE , RAJA. 2 PLAN Présentations Enjeux de l'E-CRM Outils de l'E-CRM: INES.
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